I have to say thank you again to Brian. I had a catastrophic failure of the engine in my 2014 VW Jetta. Fortunately I had purchased a Extended Powertrain warranty. Though the warranty company attempted to say the failure was from not servicing the engine with oil, Brian was a real advocate for my situation as he was able to prove that it was an internal failure of the top end of the engine. This effort helped prevent me from being in a situation where I would have to pay out of pocket for a repair that cost more than the value of the vehicle. I can’t say it enough..... Thank you Brian!